If you have lost your old phone and no longer have access to your old number you will need to request to reset your multi-factor authentication. Once your new number is working, you should delete the old one for security. If you have a new number, make sure you add this before closing your account. You'll need your old device to sign in I've got a new phone number If you have a new device, or are switching from iOS to Android or vice-versa, make sure you set up your new phone with Microsoft Authenticator before you erase your old device. If you've only ever received your code by text, but are moving to the mobile app experience, you will have to configure the Microsoft Authenticator app as part of the process. When you first set up the Microsoft Authenticator app, we advise enabling your app to receive notifications for verification.Īfter you add or update your two-factor authentication settings, there may be a delay in these changes taking effect. change your preferred option in the drop-down.
international number as a second number under alternate authentication phone.
under default sign-in method click or tap change an issue with one method, you can utilize an alternate method to sign-in.To get your second login factor a different way or have it sent to a different device:
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